Terms of Service

Last updated: June 2026

These terms cover your use of the GetReset Home website and our cleaning services in the Charlotte, NC area. Booking a cleaning or using the site means you agree to them.

Quotes and pricing

Quotes are provided in good faith based on the details you share. If conditions on site materially differ from what was described (e.g., significantly more buildup, rooms, or square footage), we may revise the price — and we'll always confirm any change with you before work begins. Final pricing is confirmed before scheduling.

Scheduling, rescheduling, and cancellation

You can reschedule online from your account up to 48 hours before your appointment. Cancellation is free — any time, including the same day. Inside the 48-hour window the online controls hand you to us instead: contact us and we'll sort it out. Arrival times are windows, not exact minutes.

Your home and access

You agree to provide safe access to your home at the scheduled time (someone present, a lockbox, or a door code) and a safe working environment. If we can't get in, we'll call and text you and wait up to 20 minutes. If we still can't reach you we'll reschedule at no charge the first time; after that we'll ask for a door code, key or lockbox before booking again, because a wasted trip is a real cost to a small team. Please secure pets that aren't comfortable with visitors.

If something isn't right

The cleaning scope is shared before cleaning day. If something on the agreed checklist was missed, tell us promptly — we'll review the visit with you and work through it. If we caused damage, report it within 48 hours of the visit so we can make it right.

Payment

At launch we invoice after the job is complete. Invoices are due on receipt unless we agree otherwise in writing.

Text messages

By providing your phone number, you agree to receive transactional text messages from GetReset Home about your request, appointment, account access, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Opting out of texts doesn't affect emails we need to send to deliver the service.

Accounts

Account sign-in uses one-time codes sent to your email or phone. Keep your contact information current and don't share codes — anyone with the code can access the account it was sent to.

Liability

To the extent the law allows, our total liability for any claim arising from a cleaning visit is limited to the amount you paid for that visit. Nothing in these terms limits liability that can't be limited under North Carolina law.

Changes and contact

We may update these terms as the service evolves; the date above reflects the latest version, and material changes will be called out to account holders by email. Questions? Email hello@getresethome.com.