Skip to content

Terms of Service

Last updated: November 2026

These terms cover your use of the GetReset Home website and our cleaning services in the Charlotte, NC area. Requesting a cleaning or using the site means you agree to them.

Quotes and pricing

Quotes are provided in good faith based on the details you share. If conditions on site materially differ from what was described (e.g., significantly more buildup, rooms, or square footage), we may revise the price. If that happens on arrival, we pause and call you, and we agree the revised scope and price with you before any extra work. You can decline, and we'll reschedule or cancel at no charge.

Scheduling, rescheduling, and cancellation

You can reschedule online from your account up to 48 hours before your appointment. Cancellation is free — any time, including the same day. Inside the 48-hour window the online controls hand you to us instead: message us and a person will handle it. Arrival times are windows, not exact minutes.

Your home and access

You agree to provide safe access to your home at the scheduled time (someone present, a lockbox, or a door code) and a safe working environment. If we can't get in, we'll call and text you and wait up to 20 minutes. If we still can't reach you we'll reschedule at no charge the first time; after that we'll ask for a door code, key or lockbox before we schedule again, because a wasted trip is a real cost. Please secure pets that aren't comfortable with visitors.

If something isn't right

The cleaning scope is shared before cleaning day. If something on the agreed scope was missed or not done to a reasonable standard, tell us within 48 hours of the visit, from your account, or by email or phone. Photos help but aren't required. We'll come back and re-clean the affected areas at no charge, usually within 2 business days.

If the re-clean doesn't fix it, we'll refund the affected part of your bill. "Affected part" means the portion of the price that covers the areas or tasks in question, not the whole visit unless the whole visit was missed. We work it out with you in plain terms: by the share of the home affected (kitchens and bathrooms weigh more than other rooms), an add-on we didn't complete is refunded in full, and the total adjustment is never more than the price charged for that work. If the invoice is still unpaid, we reduce the balance instead of asking you to pay first and wait for a refund.

The guarantee covers work on the agreed scope. It doesn't cover areas or tasks outside that scope, damage or wear that was already there, or stains and finishes that can't be removed by cleaning. For move-out cleans, tell us before you hand back the keys if you can, because after a new occupant or inspection we can't always tell what changed.

If something is damaged

Please report damage as soon as you discover it, preferably within 7 days of the visit, by email, phone or from your account. Photos help but aren't required. We'll review what happened with you and discuss an appropriate remedy, considering reasonable repair costs and the item's condition and value. Reporting later doesn't automatically invalidate your report or limit your legal rights. Damage reports are separate from the re-clean guarantee above.

Payment

You pay after the cleaning is done, by card, Zelle, cash or check. After your clean we email you an invoice with how to pay. It is due within 7 days of the invoice date. We don't charge late fees at launch.

Email-list offer

  • Join our email list and confirm your address from the email we send, and you get $25 off your first clean with GetReset Home.
  • It's applied automatically when you request a clean with the same email address you signed up with — there's no code to enter. It covers a first clean scheduled from January 1, 2027 through March 31, 2027 (Eastern Time); visits before or after those dates don't qualify. It applies to clean requests made online; visits we price by custom quote aren't included unless the quote says so.
  • One per person and one per household (service address, including unit number): if the offer has already been used at an address, it isn't available again there. It applies to one clean only. It's checked when you request a clean, and isn't available if the customer account already has another requested, scheduled or completed clean. If you request several visits, it goes to the first one. Cancelled visits don't count.
  • It can't be combined with a referral credit; if both could apply, the referral credit is used. No cash value, not transferable.
  • If you cancel the discounted visit, the offer is restored for another request inside the offer dates. If a discounted visit is moved outside those dates, the discount may be removed.
  • Unsubscribing from our emails doesn't cancel an offer you've already confirmed. We may end or change the offer for future requests; the amount and dates in effect when you request your clean are the ones that apply.

Text messages

When you give us your phone number with a request, you agree to receive transactional text messages from GetReset Home about your request, appointment, account access, and service updates. These include confirmations, reminders, changes, a follow-up after your clean, and replies to messages you send us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or email hello@getresethome.com. Opting out of texts doesn't affect emails we need to send to deliver the service.

Accounts

Account sign-in uses a secure sign-in link sent to your email, or a one-time code sent by text where available. Keep your contact information current and don't forward links or share codes, because anyone with them can access the account they were sent to.

Liability

Nothing in these terms excludes or limits liability, or consumer rights, that cannot lawfully be excluded or limited.

Governing law

North Carolina law governs these terms, subject to any mandatory laws and non-waivable rights that apply where the cleaning takes place.

Changes and contact

We may update these terms as the service evolves; the date above reflects the latest version, and material changes will be called out by email to people we hold an email address for. Questions? Email hello@getresethome.com.