Question 1

Do I get a price instantly?

Accepted Answer

Yes. Most homes get an instant first-clean price online after you share a few details. After your first visit, recurring maintenance pricing may be available.

Question 2

How is my first-clean price calculated?

Accepted Answer

Your first-clean price is based on the home details you provide: ZIP, service type, home size, condition, and any add-ons. Add-ons have a flat price you can add as you go, so you see the full price before requesting a window.

Question 3

Will my price change after I request a window?

Accepted Answer

Your first-clean price is based on the details you provide. If the home is significantly different when we arrive, we'll contact you before doing any extra work.

Question 4

What is included in standard cleaning?

Accepted Answer

Standard Cleaning covers the core maintenance areas: kitchens, bathrooms, floors, dusting, and accessible surfaces. Add-ons like inside fridge, oven, cabinets, and interior windows can be selected separately while you get your price.

Question 5

What is the difference between standard and deep cleaning?

Accepted Answer

Deep cleaning includes everything in standard, plus baseboards, cabinet fronts, door frames, window sills, light switches, and a more detailed scrub of bathrooms and kitchens. It's the right starting point if your home hasn't had a thorough clean in a while.

Question 6

What is included in move-in / move-out cleaning?

Accepted Answer

Move-in / move-out assumes the home is empty or nearly empty. Includes inside cabinets, drawers, and closets, plus floors, surfaces, kitchens, and bathrooms with extra detail attention. Heavy trash removal, carpet shampooing, wall washing, and exterior work are quoted separately.

Question 7

What is not included unless quoted?

Accepted Answer

Decluttering or organizing, junk removal, heavy trash removal, heavy clutter / hoarding cleanup, carpet shampooing, exterior windows, full wall washing, ladder work above shoulder height, mold remediation, and biohazard or pest waste. Mention any of these in your request and we'll follow up with a separate quote.

Question 8

Do you help with decluttering?

Accepted Answer

Light tidying is okay. Decluttering, organizing, junk removal, or heavy clutter cleanup needs a separate quote so we can scope it correctly — cleaning is instant-priced, but decluttering is a different scope.

Question 9

Do you bring supplies?

Accepted Answer

Yes — supplies and equipment are included. If you have specific products you'd like us to use (allergies, surface finishes, etc.), let us know in your request.

Question 10

Do I need to be home during the cleaning?

Accepted Answer

No, you don't. Most customers leave us access instructions (door code, lockbox, garage). You're welcome to be home if you prefer.

Question 11

Can I leave special instructions?

Accepted Answer

Yes. You can add notes when you submit your request and update them anytime before the visit. A real person reads them before every appointment.

Question 12

Do you clean inside ovens or refrigerators?

Accepted Answer

Both are available as add-ons. Pick them while getting your price — each one has a flat price added to your first-clean total.

Question 13

How soon can I schedule?

Accepted Answer

Most weeks we can confirm a slot within 3–7 days. Same-week availability depends on your area and current bookings — request a window online and we'll confirm by email/SMS.

Question 14

Can I reschedule my appointment?

Accepted Answer

Yes. You can reschedule online up to 48 hours before your appointment from your customer account. If your appointment is sooner than that, send us a message and we'll do our best to help.

Question 15

How do cancellations work?

Accepted Answer

Free cancellation up to 48 hours before your scheduled time. Inside 48 hours we may charge a small fee that covers our team's reserved time. Reschedules are usually free if we can fill the slot.

Question 16

What if I'm not happy with the clean?

Accepted Answer

Let us know. If something from the agreed checklist was missed, we'll review the visit with you and work through it. The scope is shared before cleaning day so expectations are clear on both sides.

Question 17

Do I get the same cleaner every visit?

Accepted Answer

On recurring service, we keep the same lead cleaner whenever schedules allow. If your usual person is unavailable for a specific visit, you'll know in advance and the replacement will have your home's notes and checklist.

Question 18

Can I schedule recurring service?

Accepted Answer

Yes. We offer weekly, biweekly, and monthly recurring schedules. Recurring maintenance pricing may be available after your first visit, and you'll manage upcoming appointments from your customer account.

Question 19

What if my home needs more work than expected?

Accepted Answer

If we arrive and the scope is meaningfully different from what was described, we'll pause and call you with options before adding any time or cost. We don't believe in silent upcharges.

Question 20

How do you handle pets?

Accepted Answer

We love pets. Please mention them in your estimate request so we can prepare. If your pets are anxious around new people, let us know and we'll plan accordingly.

Question 21

Can you accommodate allergies or sensitive products?

Accepted Answer

Yes. Tell us about allergies (pet dander, fragrance, dust, latex) or product preferences (eco-friendly, fragrance-free, specific surfaces) when you submit your estimate, and we'll match supplies and method to your home.

Question 22

How do you screen your cleaners?

Accepted Answer

We're an early-stage local team. New cleaners join after a working-trial visit and reference review, and we're standardizing a formal background-check policy as we grow. If you'd like specifics about the team assigned to your home, ask before your visit.

Question 23

Do you clean Airbnbs?

Accepted Answer

Yes — Airbnb turnovers are available with limited capacity right now while we onboard new partners. Submit a request and we'll confirm whether we have a slot for your turnover schedule.

Question 24

What areas do you serve?

Accepted Answer

Charlotte and the surrounding metro: Matthews, Huntersville, Ballantyne, Concord, Harrisburg, Fort Mill, Pineville, Mint Hill, Cornelius, Davidson, Indian Trail, Waxhaw, Weddington, Belmont, Mount Holly, Tega Cay, and Rock Hill. If you're nearby but not on the list, submit a request — we may still be able to help.

Question 25

How do I pay?

Accepted Answer

At launch we invoice after the job. Online payments and saved cards are coming soon.

Frequently asked questions

Pricing & quotes

Services & scope

Scheduling & rescheduling

Home access & pets

Recurring service

Service area & payment

See your first-clean price before we ever step inside.