Frequently asked questions

Yes. Most homes see a first-clean price online in about 2 minutes after sharing a few details.

Our first-clean prices are flat by bedroom count, not hourly: Standard Cleaning starts at $149, Deep Cleaning at $249, and Move-In / Move-Out at $349 for a 1-bedroom home. Larger homes, extra bathrooms, and add-ons each have set prices. Enter your details and you see your price, based on the details you provide, before you request a window.

Your first-clean price is based on the home details you provide: ZIP, service type, home size, condition, and any add-ons. Add-ons have a flat price you can add as you go. Your price on the next screen includes them, based on the details you provide, and you see it before you request a window.

Your first-clean price is based on the details you provide. If the home is significantly different when we arrive, we'll contact you before doing any extra work.

A price you see online is held for 24 hours. After that, run it again; it's quick. A custom quote we email you shows how long it's valid.

There's an email-list offer for first cleans, and a friend's referral link can give a first-clean discount too. They can't be combined; if both could apply, the referral credit is used. The amounts, dates and conditions are in our Terms (Email-list offer).

Standard Cleaning covers the core maintenance areas: kitchens, bathrooms, floors, dusting, and accessible surfaces. Add-ons like inside fridge, oven, cabinets, and interior windows can be selected separately while you get your price.

Deep cleaning includes everything in standard, plus baseboards, cabinet fronts, door frames, window sills, light switches, and a more detailed scrub of bathrooms and kitchens. It's the right starting point if your home hasn't had a thorough clean in a while.

Move-in / move-out assumes the home is empty or nearly empty. Cabinet interiors, drawers, and closets are included, plus floors, surfaces, kitchens, and bathrooms with extra detail attention. Inside fridge and oven are optional add-ons with flat prices.

Decluttering or organizing; Junk and heavy trash removal; Heavy clutter or hoarding cleanup; Carpet shampooing; Exterior windows and other exterior work; Full wall washing, wall painting or wall repair; Ladder work above shoulder height. Ask us if you need one of these and we will tell you whether we can quote it. We do not provide mold remediation, biohazard or pest-waste cleanup.

Inside fridge: one fridge and freezer, emptied first. Inside oven: one standard oven. Interior windows: up to 10 standard windows within reach, inside glass and sills only. Laundry / dishes: up to 2 loads of laundry, or one dishwasher load, or about 20 minutes of hand-washing. Inside empty cabinets: kitchen and bathroom cabinets and drawers that are completely empty, reachable without a ladder. Garage: one- or two-car garage clear enough to reach the floor, with no decluttering or hauling. If your home needs more than described, we pause and call before doing extra work or charging more.

We move small items to clean under them. Decluttering, organizing, junk removal, and heavy clutter cleanup are not part of a clean. Dishes and laundry are add-ons.

Yes — supplies and equipment are included. If you have specific product needs, such as allergies or delicate surfaces, tell us in your request and we will confirm what we can accommodate.

Both are available as add-ons. Pick them while getting your price — each one has a flat price added to your first-clean total.

Tell us within 48 hours from your account, or by email or phone. We'll come back and re-clean the affected areas at no charge, usually within 2 business days. If the re-clean doesn't fix it, we refund the affected part of your bill. This is the same guarantee as in our Terms, which also say what isn't covered.

Usually one cleaner, start to finish. If your home needs more than one person, we tell you before the visit. We aim to send the same cleaner each visit and tell you in advance if that changes.

Never expected, always appreciated. We price the job so it works without tips, so please don't feel any obligation.

If we arrive and the scope is meaningfully different from what was described, we'll pause and call you with options before adding any time or cost. We don't believe in silent upcharges.

Turnovers are quote-only, with no instant price. We take turnover clients as capacity allows. Send us your property details through the contact form (choose Airbnb / rental turnovers) and we reply within one business day with a yes, no, or when.

Tell us as soon as you notice, preferably within 7 days of the visit. We'll review what happened with you and discuss an appropriate remedy. Reporting later doesn't cancel your report. The details are in our Terms.

Pick any open arrival window on the calendar after you see your price. It's a request until we confirm it: we review each one and reply by email or text within one business day. The calendar only shows days we can take.

We're a new company. The calendar shows only the days we can take, and the earliest date already allows for notice so a person can review your request in time. We're closed on Sundays. Your window is a request until a person confirms it within one business day.

A person reads every request and confirms it by email, and by text if you gave us a number and agreed to texts, within one business day. A business day is Monday to Friday, plus Saturday until 3 PM. Nothing is booked until we confirm, and nothing is due until after the clean. If you haven't heard from us after a business day, email us and we'll look at it first.

Yes. From your customer account you can add extras, change details or add notes before the visit. Up to 48 hours before, changes happen online; inside that window a person confirms them.

Yes. You can reschedule online up to 48 hours before your appointment from your customer account. If your appointment is sooner than that, message us and a person will handle it.

Free — any time, including the same day. There's no cancellation fee. Up to 48 hours before your visit you can cancel or reschedule yourself from your account; inside that window, message us and a person will handle it; the cancellation is still free.

For a typical 3-bed, 2-bath home: about 2–3 hours for a standard clean, 4–6 hours for a deep clean, and 5–7 hours for a move-out. Larger homes, or ones that haven't been cleaned in a while, take longer.

No — the window is when we'll arrive, not how long the clean takes. A 10am–12pm window means your cleaner arrives sometime in those two hours, then the clean itself takes the times above.

No, you don't have to be. You can leave access instructions (door code, lockbox, garage). You're welcome to be home if you prefer.

Yes. You can add notes when you submit your request and update them anytime before the visit. A real person reads them before every appointment.

Not much. Clear anything you'd rather we didn't move off the floors and counters, secure any pets who aren't comfortable with visitors, and tell us in the notes about gate codes, parking, or a room to skip. We bring our own supplies.

We'll call and text you, and wait up to 20 minutes. If we still can't reach you we'll reschedule at no charge — the first time. After that we'll ask for a door code, key or lockbox before scheduling again, because a wasted trip is a real cost. The easiest fix is to leave access instructions in the notes when you request your clean.

We love pets. Please mention them in your request so we can prepare. If your pets are anxious around new people, let us know and we'll plan accordingly.

Tell us your requirements before you request a clean and we will confirm what we can accommodate. We do not promise allergy-safe or hypoallergenic results.

We don't advertise background checks or a vetting program. If you want to know who will be in your home, ask before your visit and we'll tell you plainly.

If your home hasn't had a thorough clean in a while, Deep is the right place to start. Recurring visits after that are Standard cleaning, and the recurring saving applies to Standard cleaning. After your first clean, recurring Standard cleaning saves 5-15% on the cleaning price (monthly 5%, every two weeks 10%, weekly 15%; add-ons are not discounted). We set it up with you and confirm every visit.

On recurring service, we aim to send the same cleaner each visit and tell you in advance if that changes.

Not online yet. Request your first clean, and afterwards we set up weekly, every-two-weeks, or monthly visits with you directly. After your first clean, recurring Standard cleaning saves 5-15% on the cleaning price (monthly 5%, every two weeks 10%, weekly 15%; add-ons are not discounted). We set it up with you and confirm every visit.

Charlotte and the surrounding metro: Matthews, Huntersville, Ballantyne, Concord, Harrisburg, Fort Mill, Pineville, Mint Hill, Cornelius, Davidson, Indian Trail, Waxhaw, Weddington, Belmont, Mount Holly, Tega Cay, and Rock Hill. Requests in Fort Mill, Tega Cay and Rock Hill, SC are accepted and confirmed individually. If you're nearby but not on the list, submit a request and we'll tell you whether we can come.

Nothing is due when you request a clean. You pay after the cleaning is done, by card, Zelle, cash or check. We email an invoice after the job with how to pay. It's due within 7 days of the invoice date.