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Privacy Policy

Last updated: November 2026

GetReset Home is a Charlotte, NC home-cleaning service. We collect only what we need to price, schedule, and deliver cleanings — and we don't sell your information or share it with advertisers. Here's the full picture, in plain language.

What we collect

  • Quote and booking details — your name, email, phone, service address, and what you tell us about your home (size, rooms, condition, pets, parking and access notes). If you choose to upload photos for a manual quote, we store those too.
  • Account information — when you sign in to manage appointments we email you a secure sign-in link, or send a one-time code by text where available. A sign-in cookie keeps you signed in for up to a year, or until you sign out. We create a customer profile when you send us a request with your contact details.
  • Chat messages — if you use the on-site chat, we keep the conversation so we can follow up. Chat conversations, messages you send from your account, and text-message replies to us are stored together and are automatically deleted after 180 days without activity. A copy of a message may also be emailed to us, and that copy is not covered by this deletion. In our database your IP address is stored only as a salted hash, not in readable form.
  • Site usage — we measure pageviews and clicks with first-party cookies (`grh_vid`, `grh_sid`) that contain random identifiers, never your name or contact details. IPs in analytics events are salted-hashed. If your browser sends Do Not Track, we don't record pageviews or clicks in our own analytics, and we remember that in a `grh_dnt` cookie. Vercel Analytics, Speed Insights and Google Analytics (if turned on) are third-party tools that do not use that setting. Google Analytics sets its own cookies (such as `_ga`) and sends usage data to Google. To opt out of it, use Google's opt-out add-on, or block analytics in your browser or an extension.
  • Referrals — if you arrive through a friend's referral link we set a `grh_ref` cookie holding that referral code, so their credit can be applied when you book. It contains no personal details about either of you and is used for nothing else.
  • Email list — if you join our email list we store your email address, when and on which page you signed up, the consent wording you saw, and a salted hash of your IP address as proof of consent. We only start sending after you confirm from the email we send you. List emails carry an unsubscribe link (mail apps that support it also show a one-tap unsubscribe); `grh_list` and `grh_promo_dismissed` cookies just remember that you joined or closed the offer bar, so we stop showing it.
  • Job inquiries — if you email us about working with us, or apply to a posted role, we collect your contact details and whatever you send, such as a note or resume. We keep it so we can write when a role opens. Ask us to delete it any time.

What we don't collect

We don't take payment on this site — you pay after the cleaning is done. We don't store card numbers or bank details. We don't use advertising trackers, and we don't buy or sell marketing lists.

Service providers we rely on

A small set of vendors process data strictly so we can operate: Vercel (website hosting and performance analytics), our database host, Resend (transactional email), Twilio (text messages and login codes), Anthropic (powers the chat assistant's replies), Mapbox (address suggestions as you type your street address), and Google Analytics, if we have turned it on (usage statistics). Each receives only what its job requires.

Text messages

Phone numbers are used for transactional messages about your estimate request, appointment (confirmations, reminders, and changes), account access, a follow-up after your clean, and replies to messages you send us. They are not used for marketing. We don't sell or share your number or text opt-in data with third parties for their marketing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or manage the SMS preference from your account. Twilio delivers our texts.

Your choices

Email hello@getresethome.com to ask what we hold about you, correct it, or have it deleted. Deletion requests are handled by email and processed manually by us; we'll act on them within 30 days, except records we must keep for tax or legal reasons (e.g., invoices).

Children

Our site and services are for adults booking home services and are not directed to children under 13. We don't knowingly collect children's information.

Changes

If we change what we collect or how we use it, we'll update this page and the date above. Material changes will be called out by email to people we hold an email address for.